Refund Policy

This Refund Policy explains how refunds and cancellations are handled for SitePilot projects and ongoing services.

Project deposits

• Deposits become non-refundable once work begins.

Completed work

• Completed work is non-refundable.

Monthly services

• Monthly services may be canceled before the next billing cycle.
• Cancellations take effect at the end of the current paid period; no partial refunds are issued for the remainder of the billing cycle.

How to request a cancellation

To cancel a recurring service or discuss a project, email hello@sitepilot.co before your next billing date.